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How do I suspend or delete a user?

This guide walks you through suspending or deleting a user in the learning management system.

  1. Click the Workplace Launcher Workplace Launcher icon button on the right side of the top navigation bar.
  2. Click the Users UsersUsers Icon button.
  3. Find the user you would like to suspend/delete in the user list, then click the Actions button to the right of their name in the user roster.
  4. From here, you can perform three actions:
    1. Edit user account
    2. Suspend user
    3. Delete user
  5. When selecting suspend user or delete user, a confirmation prompt will be displayed prior to proceeding. Upon confirmation, the respective action will be completed.

Suspending users is a reversible action that can be used to temporarily disable a user's access to the system. User data is retained while suspended. Suspended users will appear grayed out in the user list.

Deleting users is an irreversible action that will result in the user's data being deleted from the system. With this in mind, users should never be deleted from the system unless they have never logged in.

 

If you would like to have a user permenantly removed from your account, suspend the user then reach out to us at agencies@impactems.com and we will remove the user for you.